Terms of service

Warranty

The Cincinnati Watch Company provides a two year warranty on all of our watches. The warranty covers physical and operational manufacturing defects with the watch. The warranty does not cover damage to the watch, such as a drop, or scratches from normal wear. If the watch is used outside of the rated water resistance the warranty is void. We will inspect your watch and determine if it is eligible for warranty coverage, don't worry, we are reasonable people! We want you to be fully satisfied with your purchase!

The warranty does NOT cover canvas, nylon or non metal watch straps.

For all warranty claims contact Rick@cincinnatiwatch.com. The warranty covers shipping back to you once the watch is repaired, does not cover shipping to us.

Repairs/Service

If your watch becomes damaged and is outside of the warranty we will be happy to repair your watch. Contact Jordan@cincinnatiwatch.com with a brief description of the problem and you will be quoted a repair price.